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One-stop shops must serve public better, says minister


One-stop offices need to improve their service to the public, Union Government Minister U Min Thu told employees of the General Administration Department in Pathein township, Ayeyarwady Region, on Monday.

The department has opened 316 One-stop offices with other agencies in the regions and states, aimed at easing the burden on people, who before now had to go to different offices to receive government services.

“In practice, [One-Stop] offices have not been able to solve people’s problems, but I don’t want them to become another source of public irritation,” he said.

The offices must be able to explain detailed procedures to the public for obtaining government services, he added.

Cooperation needs to be stronger between the Myanmar government and the chief ministers and departments of regions and states, and centralisation and bureaucratic procedures need to be reduced to make the offices more efficient, he said.

The ministry is drawing up standard operating procedures, he said.

Its website, which will be launched soon, will accept suggestions and complaints, he said.

The ministry will also organise a Corruption Prevention Unit to fight graft.

Its top priority is to reform the department to make it more efficient in helping people save time and easing their burden, he said.

Source: Myanmar Times

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